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Terms of service

Terms of Service

Last updated: 26th June 2026

Overview This website is operated by Neoteric Trading LLC, a limited liability company organized under the laws of the State of Delaware, United States ("we," "us," or "our"). We operate this Site and sell our products under the brand name "Nuema" ("Nuema"). The website is located at https://nuemaliving.com (the "Site"). Nuema offers this Site, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), which are governed by the laws of the State of Delaware, United States.

Acceptance of Terms By using the Site, you confirm that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these Terms, then you should discontinue access or use of the Site.

Eligibility By using the Site or placing an order, you represent and warrant that you are at least the age of majority in your jurisdiction of residence (and at least 18 years old), or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site, and that you have the legal capacity to enter into a binding contract.

Intellectual Property All content published and made available on our Site, including but not limited to images, text, logos, documents, downloadable files, and graphics, is the property of Neoteric Trading LLC and is protected under US and international intellectual property laws. "Nuema" and our associated logos and brand assets are trademarks or trade names of Neoteric Trading LLC.

Acceptable Use You agree to use our Site legally and not to use our Site for illegal purposes. Prohibited activities include:

  • Harassing or mistreating other users;
  • Violating the intellectual property rights of the owners or any third party;
  • Introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;
  • Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site;
  • Undertaking any action that would constitute a violation of applicable laws.

User Contributions Where the Site allows it, users may post content, including photos, videos, reviews, and comments. By making these posts, you must comply with applicable laws, and you agree not to post content that is defamatory, obscene, offensive, or inflammatory. You retain ownership of content you submit, but grant Neoteric Trading LLC a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content in connection with operating and promoting the Site.

Sale of Goods This Site sells goods that are compliant with applicable standards. Nuema makes all reasonable efforts to accurately display the attributes of our products, including composition and colors. However, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

Pricing and Currency Unless stated otherwise at checkout, all prices are displayed and charged in United States Dollars (USD). Prices and product availability are subject to change without notice. Applicable taxes, duties, and shipping charges are calculated and displayed at checkout before you complete your order. We make every effort to ensure pricing is accurate; however, in the event of a pricing error, we reserve the right to cancel or refuse any order placed for a product listed at an incorrect price, even after an order has been confirmed.

Order Acceptance and Cancellation Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right, at our sole discretion, to refuse, limit, or cancel any order for any reason, including suspected fraud, unauthorized or unlawful transactions, errors in pricing or product information, or limitations on quantities available for purchase. If we cancel an order after you have been charged, we will issue a full refund for the cancelled items.

Payments Our Site accepts payment via credit card, debit card, PayPal, and other digital payment methods made available on our Site. Card payments may be processed by third-party payment providers, including Shopify Payments and Stripe, and are subject to their terms and privacy policies. You confirm that the credit card/debit card being used is yours, or that you have been specifically authorized by the owner of the card to use it. Nuema (and not the payment processor) is the merchant responsible for the goods sold through the Site and for handling related customer service, refunds, returns, and complaints.

Shipping and Delivery For details on shipping and delivery, please refer to our Shipping Policy available at https://nuemaliving.com/policies/shipping-policy. This policy covers delivery times, costs, and other important information regarding the shipment of products.

Returns and Refunds Information on returns, exchanges, and refunds, including eligibility and the return process, is set out in our Refund Policy available at https://nuemaliving.com/policies/refund-policy. For help with a return, refund, or any issue relating to an order you have already placed, please contact us at orders@nuemaliving.com.

Consumer Protection Law These Terms of Service are governed by the laws of the State of Delaware, without prejudice to any mandatory consumer protection rights you may have under the laws of your jurisdiction of residence. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that applicable law says cannot be excluded, restricted, or modified.

Limitation of Liability Neoteric Trading LLC is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made through the Site, to the maximum extent permitted by applicable law. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law. Should you have any complaints or concerns about the products purchased, please contact us directly for assistance.

Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless Neoteric Trading LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities, and expenses including legal fees arising out of your use of our Site or your violation of these Terms.

Applicable Law These Terms and Conditions are governed by the laws of the State of Delaware. Any disputes related to these Terms shall be subject to the exclusive jurisdiction of the courts of Delaware, except where applicable mandatory consumer protection law entitles you to bring proceedings in the courts of your jurisdiction of residence.

Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. The "Last updated" date above indicates when these Terms were most recently revised.

Contact Information For more information about our terms and policies, or for general enquiries, contact us at:

General enquiries: hello@nuemaliving.com
Orders, returns, and support for existing orders: orders@nuemaliving.com
Registered office: Neoteric Trading LLC, 1221 College Park Dr, Suite 116, Dover, DE 19904, USA
Phone: +1 (402) 744-5039