• Best Sellers
Login

Country

Cart

Your cart is empty

Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through https://nuemaliving.com (the "Site"), which is operated by Neoteric Trading LLC, a limited liability company organized under the laws of the State of Delaware, United States ("we," "us," or "our"). We operate this Site and sell our products under the brand name "Nuema" ("Nuema"). All prices and transactions are processed in United States Dollars (USD) unless a different currency is expressly displayed at checkout.

Ordering more than one of the same item? Multi-unit orders are delivered in two stages: we send one unit first, then the rest once you've confirmed you love it. Please see "Multi-Unit Orders: We Ship One Unit First" below.

Shipping Operations and Tracking

Nuema uses a distributed US fulfillment network to ensure your items arrive quickly and safely. Depending on inventory location and routing, your order will ship via one of two methods:

  • Direct Shipping: Your order ships directly from our warehouse with the carrier, and tracking becomes available as soon as the package leaves our facility.
  • Hub Transfer (Zone Skipping): Your order may first travel through our own freight network to a regional hub closer to you, a method known as zone skipping, which shortens overall transit time. In this case, your tracking information will activate once the package is handed to FedEx, our final-mile carrier (the carrier that completes the last leg of the journey to your door).

Regardless of the routing method, all ready-to-ship items are processed and dispatched within 1 to 3 business days.

Delivery Timelines: Ready-to-Ship, Pre-Order, and Made-to-Order

  • Ready-to-Ship Items: These items are processed within 1 to 3 business days and are typically delivered within 2 to 7 business days after processing.
  • Pre-Order Items: Items that are not currently in stock are clearly labeled "Pre-Order" before purchase. The estimated delivery date for each pre-order item is displayed on the product page, in the cart, and at checkout. Before we charge your payment method for any pre-order item, we will contact you directly to confirm the expected delivery timeline.
  • Made-to-Order & Custom Pieces: Our handcrafted furnishings are produced to rigorous standards, with typical lead times of 6 to 12 weeks. The estimated delivery window for each item is displayed on the product page, in the cart, and at checkout prior to purchase. By purchasing a custom item, you acknowledge and agree to the fulfillment timeline disclosed at the time of your order.
  • Trade & Scheduled Deliveries: Trade and project clients may request delivery on a date that suits their project timeline. Where a client requests a later delivery date, the date agreed with the client in writing becomes the promised shipping date for that order.

Multi-Unit Orders: We Ship One Unit First

If your order includes more than one unit of the same item, we will ship one unit first. Once you have received it and confirmed you are happy with it, we will dispatch the remaining units.

Why we do this: We are committed to offering free shipping and free returns. The cost of shipping large furnishings has risen significantly, and returning a full set of pieces that turn out not to suit a space is costly and creates unnecessary waste. Sending one unit first lets you see the color, finish, scale, and comfort in your own home before the rest of your order arrives. This approach allows us to keep shipping and returns free for every customer.

How it works:

  1. We dispatch one unit of each multi-unit item within our standard processing time of 1 to 3 business days.
  2. After your first unit is delivered, we will email you to ask whether you are happy with it.
  3. Once you confirm, either by replying to that email or by writing to orders@nuemaliving.com, we will dispatch your remaining units within 1 to 3 business days.
  4. If you decide the item is not right for you, you may cancel the remaining units for a full refund of those units, and you may return the first unit under our Returns Policy.

If we don't hear from you: If we have not received your confirmation within 7 days of your first unit's delivery, we will send you a reminder. If we still have not heard from you within 7 days of that reminder, we will dispatch your remaining units automatically.

Payment: Your full order is charged at checkout. Any units you cancel before dispatch are refunded to your original payment method within 7 to 10 business days.

Delivery estimates: The delivery estimate shown at checkout applies to your first unit. Your remaining units are typically delivered within 2 to 7 business days after they are dispatched.

Final-Mile Delivery with FedEx

Standard deliveries are completed by FedEx. Once your order has been handed to FedEx, the delivery date and time are scheduled and managed by FedEx rather than by Nuema. For this reason, we are not able to guarantee a specific delivery date or time. FedEx provides an estimated delivery date, and often an estimated time window, through its tracking service.

To make your delivery as smooth as possible, we recommend the following:

  • Monitor your FedEx tracking regularly, because FedEx updates the estimated delivery date and time as your package moves through its network.
  • If you would like more control over your delivery, sign up for FedEx Delivery Manager, a free FedEx service that, depending on the shipment, lets you leave delivery instructions, redirect the package to a FedEx location for pickup, or request a change to the delivery date.
  • If you have a question about the timing of a delivery already in progress, contact FedEx directly, because FedEx holds the most current information about your package.

Although FedEx manages the timing of your delivery, we remain responsible for your order until it is delivered. If your package is lost, damaged in transit, or significantly delayed, please contact us at orders@nuemaliving.com and we will work with FedEx to resolve the issue.

Delays, Compliance & Order Updates

Estimated delivery dates depend on production, freight, and carrier schedules. Carrier delays, port congestion, severe weather, and other events outside our control may occasionally affect delivery timelines.

We operate in compliance with applicable FTC shipping regulations, including the Mail, Internet, or Telephone Order Merchandise Rule. If we are unable to ship within the timeframe stated at the time of your order, or within 30 days where no timeframe was stated, we will notify you promptly in writing. You will then have the option to approve the revised delivery schedule or to cancel your order for a full refund to your original payment method. Refunds for cancelled orders are issued within 7 to 10 business days of your cancellation request.

Address Changes & Rerouting

Because our dispatch process is highly automated, we cannot intercept or reroute packages once they leave our facility. If you need to change your delivery address before your order ships, please contact us at orders@nuemaliving.com as soon as possible and we will help where we can. If your order has already shipped, you can request a change directly with FedEx through FedEx tracking or FedEx Delivery Manager once your tracking is active.

Delivery Liability & Security

We are responsible for your order until it is successfully delivered to the address you provide at checkout. Once the carrier marks the order as delivered, the customer assumes responsibility for securing the package against weather conditions and theft. To the extent permitted by applicable law, we are not liable for items compromised by environmental exposure or unauthorized removal after delivery has been confirmed by the carrier.

International Shipping

We offer global fulfillment. Transit times, shipping rates, and taxes are calculated at checkout. Some orders ship on a Delivered Duty Paid (DDP) basis, which means duties and import taxes are included in the price you pay at checkout. If your order is not shipped on a DDP basis, as indicated at checkout, we are not responsible for customs duties, import taxes, or processing delays caused by international border authorities. Any such duties or taxes are the responsibility of the customer and are payable to the relevant authority or carrier.

Carriers and Shipping Rates

  • Carriers: Standard deliveries are carried by FedEx. Where indicated at checkout, oversized pieces may instead be delivered by a specialized white-glove provider, which is a delivery service that brings the item into your home and places it in the room of your choice.
  • Shipping Rates: Standard shipping is free for ready-to-ship items. Oversized furnishings, architecturally significant pieces, and deliveries to remote areas require specialized freight handling and incur surcharges, which are calculated and displayed before you complete checkout.

Contact Us

For help with a delivery, an address change, or any issue relating to an order you have already placed, please contact us at:

General inquiries: hello@nuemaliving.com
Orders, returns, and support for existing orders: orders@nuemaliving.com
Registered office: Neoteric Trading LLC, 1221 College Park Dr, Suite 116, Dover, DE 19904, USA
Phone: +1 (302) 213-6769